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Customer Service Specialist

Milan Institute • Palm Desert, CA, US • published 2026-10-17 20:18:30.085276

Description

**Position Summary** The Customer Service Specialist serves as the first point of contact for students, prospective students, visitors, and salon guests. This role provides exceptional customer service by greeting visitors, managing front desk operations, checking clients in and out of the student salon and clinic, scheduling appointments, processing payments, and supporting the daily administrative operations of the campus. The ideal candidate is organized, personable, and enjoys creating a welcoming experience while supporting both campus operations and the student learning environment. **Essential Responsibilities** * Greet students, prospective students, visitors, vendors, and salon guests in a professional and welcoming manner. * Answer and direct incoming telephone calls and respond to general inquiries. * Schedule salon and clinic appointments while providing exceptional customer service. * Check clients in and out for student salon and clinic services. * Process client payments and maintain accurate cash handling procedures. * Assist clients with retail product purchases and answer general service\-related questions. * Coordinate client flow to support an efficient student ...

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