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Senior Client Experience Specialist

Bank Iowa • West Des Moines, IA, US • published 2026-09-30 01:58:36.318271

Description

Description: **What You'll Be Doing** As a Senior Client Experience Specialist at Bank Iowa, you will play a key role within the Bank's digital branch operations and services. This role is pivotal in advancing the bank's digital presence and offerings and is responsible for delivering exceptional service to current and prospective clients. Your primary responsibilities involve leadership of the Client Experience (CX) team, communicating with clients via phone, chat, email, and secure messaging to ensure their financial needs are met while enhancing the overall client experience. This role provides personalized relationship\-based banking services to current and prospective clients. You will be accountable for handling incoming client inquiries, including escalations, processing transactions, providing advanced knowledge and subject matter expertise, and promoting Bank Iowa's products and services. Core Responsibilities * Provides leadership of the client experience team, alongside the Client Experience Manager, to ensure daily tasks are completed. * Demonstrates advanced banking knowledge, has the ability to resolve complex issues, digital support, and escalations with minimal guid...

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