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Customer Service Specialist - Water Services Office

Shelby County, AL • Chelsea, AL, US • published 2026-10-12 20:22:09.446365

Description

**Job Summary** --------------- This front line position creates a first impression of the County. As such, strong customer service skills are key elements of this role. Work involves the issuance and sale of a variety of instruments for Shelby County. This position must accurately process transactions using the County software systems and collect payments related to fees charged based on the type of services requested. Position is expected to provide subject matter expertise on these instruments to help our customers navigate the State laws and requirements for proper issuance. Work involves the operation of equipment commonly found in an office setting. Also performs telephone, reception, email, online chat, drive\-up window and other duties as required in a dynamic office environment. **Duties and Responsibilities** * Maintains professional behavior and excellent customer service. * Issuances of a variety of instruments related to county operations including but not limited to registrations, transfers, renewals, replacements, licenses, and reinstatements. * Addresses and resolves customer concerns relating to county services. * Assists customers in person, by telephone, email, a...

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