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Patient Service Specialist - Family Practice- Full Time

The Guthrie Clinic • Cortland, NY, US • published 2026-10-17 08:22:26.585389

Description

**Position Summary:** The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. **Education, License \& Cert:** High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. **Experience:** Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. **Essential Functions:** 1\. Responsible for greeting every patient in a courteous, professional, and timely manner every Time. 2\. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Sc...

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