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Representative - Quality and Process Auditor

United Airlines • Dulles, VA, US • published 2026-10-01 09:58:24.932073

Description

Achieving our goals starts with supporting yours. Grow your career, access top\-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. **Description** --------------- At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer\-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer\-centric and dependable airline. **Job overview and responsibilities** Responsible for conducting a range of operational \& Safety and Regulatory Compliance audits within the airport environment, which includes the auditing of, but not limited to, United employees and Business Partners. Drive positive reinforcement for improvement with coaching and reporting to support operational performance and customer satisfaction. May require travel up to 100% o...

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