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Customer Service Manager

Lightstone Re LLC • Sunrise, FL, US • published 2026-10-13 20:20:26.574733

Description

NOW HIRING: CUSTOMER SERVICE MANAGER Sunrise, FL \| Full Time \| On Site Salary $85,000 We are seeking an exceptionally effective, highly organized, detail oriented and results driven Customer Service Manager to lead a team of approximately 25 representatives handling inbound customer calls for our SCN food and meal delivery program. Key Responsibilities: * Lead, train supervise and hold accountable a 25 person customer service team. * Own the entire complaint resolution process from initial intake and documentation through investigation, escalation, resolution, customer follow up and final closure. * Manage complaints of varying severity level * Establish clear escalation protocols, response timelines * Ensure every complaint is tracked, properly documented and fully resolved with no issues falling through the cracks. * Monitor call volumes, response times, customer satisfaction, team productivity, and resolution rates. * Conduct regular coaching, performance evaluations and staff training. * Identify recurring problems, implement corrective actions and provide detailed management reports. * Maintain high standards of professionalism, empathy, accountability and customer satisfact...

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