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Customer Service Representative- Logistics

Ravago • Baytown, TX, US • published 2026-09-25 21:51:46.190344

Description

**Purpose of Role:** Customer Solutions Specialists serve as the customer’s main point of contact as it relates to Inbound \& Outbound Shipments and Inventory related questions. By interfacing with the Customers, the Ravago Baytown Warehouse Team and carriers, the CSS is responsible for ensuring shipment deadlines are met on time and with proper documentation. The Customer Solutions Specialist Lead will be the first point of escalation for the CSS team and customers. **Key Areas of Accountability for Customer Solutions Specialist:** The Customer Solutions Specialist is the main point of contact for their assigned external customers. **Primary responsibilities include:** * Building sustainable relationships and trust with customers through open and interactive communication. * Be an advocate for the customer by understanding customer needs/concerns and pro\-actively following up to resolve any customer issues and concerns * Spearhead the resolution of customer inbound/outbound shipments and inventory issues * Respond promptly to customer inquiries * Team with the Quality Coordinator in conducting investigations and in the creation of preventative and corrective action plans for any ...

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