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Call Center Supervisor

Santa Cruz Community Health • Santa Cruz, CA, US • published 2026-11-09 12:59:47.299683

Description

**POSITION SUMMARY:** The Call Center Supervisor provides leadership and operational oversight of patient access services within Santa Cruz Community Health. This role ensures efficient daily operations while promoting timely, equitable, and patient\-centered access to care in alignment with FQHC, HRSA, and Patient\-Centered Medical Home (PCMH) standards. The Supervisor leads staff performance, workflow coordination, and service quality while also serving as a subject matter expert and escalation point. This role supports a high\-functioning team environment, reduces barriers to care, and ensures culturally and linguistically appropriate services for diverse patient populations. Working collaboratively with leadership and cross\-functional teams, the Call Center Supervisor monitors performance, identifies opportunities for improvement, and helps implement strategies to enhance patient access, care coordination, and overall service delivery. **Classification:** Full\-time, Hourly, Non\-exempt**Location:** Administrative Office**Reports to:** Site Operations Director**Hours:** Monday\-Friday; 40hrs/week**Pay Range:** $28\.09\-$33\.95 per hour, DOE. Plus $0\.50/hour bilingual differen...

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