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Manager, E-Commerce Network

Americold Logistics • Atlanta, GA, US • published 2026-10-14 02:23:50.183849

Description

**What You'll Do** You will oversee and coordinate product movement and customer service across five sites ensuring compliance with organizational policies and applicable laws. The role involves managing network\-wide key performance indicators, resolving customer issues, supporting site operations, and leading training and new site launches with occasional travel required. **Essential Functions** * Direct and evaluate product movement and customer service activities across multiple sites ensuring adherence to policies and regulations. * Manage and monitor network\-wide key performance indicators and service standards to optimize operational performance. * Address and resolve daily customer issues escalated by sites or customers and maintain regular communication with site leadership. * Oversee order volume, capacity, inventory, and supplies to ensure efficient order fulfillment and customer satisfaction. * Prepare and lead weekly meetings with site managers and customers and submit required reports in a timely manner. * Lead training initiatives for staff during new site launches and provide onsite support for customer service issues and new initiatives including travel as needed....

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