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Bilingual Medical Receptionist/Customer Service Specialist

Palm Medical Centers • Parkland, FL, US • published 2026-09-26 09:51:26.188131

Description

**Overview** The **Customer Service Specialist** is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check\-in, check\-out, answering phones and entails the following duties \& responsibilities: **Key Duties \& Responsibilities:*** Deliver excellent patient service. * Answer telephone promptly and direct calls accordingly. * Ability to retrieve phone messages and transfer calls as necessary. * Verify patient insurance. * Ability to retrieve all correspondence from all mailboxes and distribute accordingly. * Ability to prioritize the centers business needs and flexibility to assist other areas as needed. * Responsible for scheduling appointments, checking\-in/out patients, and obtaining accurate patient information. * Greet patients and visitors in a courteous/professional manner. * Notify appropriate personnel of visitor arrival and directs visitor to correct area. * Perform clerical functions. * Maintain/update directory of all employees in the center. * Notify the transportation dispatcher when patients are ready for pick up. * Maintain professional conduct and appearance at all times. * Ensure waiting a...

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