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Manager, Customer Experience Strategy & Operations

Tempus • Chicago, IL, US • published 2026-10-03 09:13:43.268161

Description

**Passionate about precision medicine and advancing the healthcare industry?** Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real\-world evidence to deliver real\-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. We are seeking a Manager of Customer Experience Strategy \& Operations to join our team. In this role, you will own the end\-to\-end experience of ordering and using Tempus tests, from order entry and sample logistics through status visibility, results, billing touchpoints and support, for providers, practice staff and patients. You will set the strategy, run the day\-to\-day operations, and drive improvements through partner teams across the business. **What You'll Do** **Customer Experience Strategy \& Operations** * Own the journey map and prioritized pain\-point backlog for each customer type (ordering providers, practice staff, patients), translating them into a short\-, medium\- and long\-term roadmap of initiatives. * Formulate clear pr...

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