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Service Desk Specialist I

Staffmark • Cincinnati, OH, US • published 2026-11-06 00:59:38.701134

Description

**Job Summary** We are currently hiring a **Service Desk Specialist I** for our **MIS Division**, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this junior\-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. Respond to calls and service desk tickets, runs diagnostic programs, isolates problem, and determines and implements solution. Investigates and resolves software and hardware issues in our environment by performing the listed duties and responsibilities below, all while providing a superior level of customer service.. **Essential Duties** **Your Day\-to\-Day responsibilities include activities such as:** * Answers, evaluates, and prioritizes incoming telephone calls, voice mail, Service Desk ticket request, and in\-person requests from users experiencing issues with hardware, software, networking and other computer related technologies. * Prepare shipping labels and ship equipment to branches and remote locations as needed. * Receives equipment and distributes to assigned Service Desk Technicians. * Assists Service Desk Technician with troubleshooting...

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