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Senior Manager, Network Operations Center

Segra • Columbia, SC, US • published 2026-10-24 20:05:14.028305

Description

Segra is searching for a qualified and experienced Senior Manager, Network Operations Center to join us in a full\-time capacity. **Location Requirement:** This role is open to candidates in one of the following office locations: Kansas City, MO or Columbia, SC. The work arrangement for this role is a hybrid position, requiring a minimum of three (3\) days in the office, with flexibility to work remotely two (2\) days each week. **Role Overview:** The Senior Manager, Network Operations Center manages and provides direct support to the NOC personnel to better utilize strengths and build team cohesion to provide efficient higher\-tiered support for the NOC and other Operations departments in daily troubleshooting and handling of activities; Support, review and evaluation of scheduled maintenance activities for the purpose of determining and communicating expected impact as well as serve as a 3rd level escalation point; Define, maintain, and enhance the policies and procedures of the Network Operations team for the purpose of prioritizing projects, managing activities, meeting commitments to customers, responding to network events and coordinating for outage resolution, improving netw...

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