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Support Services Specialist

Cantata Health Solutions • Remote, US • published 2026-09-25 21:51:46.161137

Description

This is a remote position. The **Support Services Specialist** is responsible for screening, diagnosing, researching, and resolving a broad range of end\-user issues related to software applications, systems, devices, user access, and hardware. This role conducts analysis and troubleshooting of application configuration, functionality, and technical problems of moderate complexity through telephone, online, and email support channels. The Support Services Specialist I collaborates closely with senior support staff to ensure timely and comprehensive problem resolution and serves as a subject\-matter resource for Customer Support Specialists. The Specialist leverages a solid working knowledge of technical principles and application functionality to identify issues and provide solutions, while accurately documenting, tracking, and monitoring all service requests. The Support Services Specialist I collaborates closely with senior support staff to ensure effective issue resolution and, when appropriate, escalates issues or requests to product management and engineering teams to facilitate timely and comprehensive problem resolution. Essential Duties and Responsibilities * Responds to in...

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