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Operations Support Specialist

None • Tonawanda, NY, US • published 2026-10-23 02:05:07.190935

Description

**Position Summary:** The Operations Support Specialist is responsible for supporting daily business operations by serving as a primary point of contact for client inquiries, assisting with procurement activities, maintaining accurate records and spreadsheets, and ensuring efficient coordination between customers, vendors, and internal departments. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast\-paced environment. Key ResponsibilitiesCustomer \& Client Support * Respond promptly and professionally to client inquiries via email, phone, and other communication channels. * Provide updates regarding order status, shipments, backorders, and product availability. * Resolve customer issues and escalate concerns when necessary. * Maintain positive customer relationships through excellent service and communication. Procurement \& Purchasing * Create and process purchase orders with vendors and suppliers. * Monitor open purchase orders and follow up on outstanding deliveries. * Coordinate with suppliers regarding lead times, pricing, product availability, and shipment schedules. * Assist in sourcing products and o...

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