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Global Knowledge Base Content Specialist I

Percepta • Dearborn, MI, US • published 2026-10-18 08:19:22.216139

Description

### **Requisition Title** : Global Knowledge Base Content Specialist I (04FJC) US\-MI\-Dearborn### **Description** The **Global Knowledge Base Content Specialist I** will be responsible for supporting the creation and maintenance of program\-specific information within the knowledge base software. This role will assist in creating either Agent facing or Customer facing content under the guidance of the Global Knowledge Base Content Specialist and reporting to a Global KB Supervisor. The Global Knowledge Base Content Specialist I will work with the Global Knowledge Base Content Specialist and their Supervisor to ensure accurate information is provided to agents in a timely manner. They will also proactively look for ways to improve how we share information to agents resulting in positive customer experience interactions. The Global Knowledge Base Content Specialist I will assist in creating and/or running reports based on business needs and/or requests from the business owner. The duties will include analyzing trends and assisting in cascading that information to management, as well as ensuring that the appropriate actions are taken such as entering content into Agents Ask Ford (AAF...

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