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Customer Service Specialist

United Community Bank • Laurens, SC, US • published 2026-09-29 14:55:37.593263

Description

Overview: In compliance with established policies and procedures, this customer service position completes a wide variety of high quality customer service requests presented to our on\-site Customer Contact Center team through phone, chat, secure message and email. Tasks are similar to those performed in a branch office, with emphasis on First Contact Resolution, while managing risk for the bank and the customer, consistently delivering high\-quality customer service. What You’ll Do: * Completes requests including but not limited to processing of check orders, stop payments, account maintenance, check and statement * Debit card maintenance requests which includes but is not limited to; limit increases, card closures/reorders, travel notices, etc. * Supports and or resolves complex debit card issues * Online/Mobile Banking, and Bill Pay support/troubleshooting for both consumer and business customers * Meets and or exceeds personal scorecard goals which contribute to the overall goals of the department * Provides exceptional customer service by creating a positive experience for each customer on all support channels * Interacts with customers and co\-workers in a professional and ca...

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