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Appointment Coordinator Supervisor

Jim Burke Ford Lincoln • Bakersfield, CA, US • published 2026-10-07 03:03:12.939906

Description

**Job Description** ------------------- The Appointment Coordinator Supervisor is responsible for leading the daily operations of the Service Department's appointment coordination team while ensuring exceptional customer service, efficient scheduling practices, and compliance with dealership and manufacturer standards. This role oversees appointment management, customer communications, workflow coordination, staffing, reporting, and team performance to support the overall success and profitability of the Service and Parts Departments. The supervisor leads, coaches, and holds team members accountable to company policies and performance expectations while maintaining adequate staffing levels, managing time\-off requests, monitoring attendance and timekeeping compliance, and ensuring operational coverage to meet customer needs. This position plays a critical role in maximizing shop productivity, maintaining effective workflow throughout the service process, and ensuring compliance with Ford Motor Company operating standards and performance metrics. The ideal candidate is a self\-motivated leader with dealership experience, strong organizational and customer service skills, the ability...

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