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TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

TikTok • Rancho Cucamonga, CA, US • published 2026-10-14 08:32:16.644406

Description

Global Operations TikTok Shop \- Operations Quality Monitoring Manager, Sorting Center **Location :** Rancho Cucamonga **Employment Type :** Regular **Job Code :** A29541A Responsibilities TikTok Shop's Supply Chain \& Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation. Responsibilities: \- Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide. \- Conduct real\-time monitoring of core KPIs—including sorting accuracy, lead\-time fulfillment, and parcel damage rates—to identify anomalies and drive continuous improvement. \- Perform regular on\-site quality audits; generate improvement reports addressing non\-compliant operations and track the implementation of corrective actions to ensure a closed\-loop process. \- Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement. Qualifications **Minimum Qualifications:** \- 3\+ years of experience in quality management within t...

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