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Administrator - Desk Side Services, AMT Asset Management Software

HCLTech • US • published 2026-09-29 14:55:37.599207

Description

Administrator \- Desk Side Services, AMT Asset Management Software Others, California **Job Summary** --------------- DSS Technician **Key Responsibilities** ------------------------ Provide on\-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity. • Manage asset inventory, including tracking, updating, and maintaining records of IT equipment. • Perform imaging and refreshing of computers and other devices to ensure they are up\-to\-date and functioning properly. • Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues. • Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems. • Support live events by operating AV systems and addressing any technical issues that arise. • Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes. • Provide excellent customer service by addressing client inquiries and concerns promptly and professionally. • Maintain accurate records of support requests, resolutions, and equipment ma...

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