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Administrative Assistant

Private Physician Office • Danville, VA, US • published 2026-10-23 02:05:07.156715

Description

Hours are Monday\-Friday 9\-3 This position will play a vital role in improving patient communication, managing a high volume of incoming calls, and ensuring patients receive timely assistance with their appointment needs. The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to manage multiple responsibilities in a fast\-paced medical office environment. **Key Responsibilities** * Answer incoming telephone calls promptly and professionally. * Assist patients with scheduling, rescheduling, and canceling appointments. * Respond to general appointment\-related questions and direct calls to the appropriate staff member when necessary. * Monitor and manage patient voicemails to ensure timely follow\-up. * Send appointment reminders through Weave at 72, 48, and 24 hours before scheduled appointments. * Document patient communications accurately and consistently. * Contact patients who miss appointments to offer rescheduling opportunities. * Follow up with patients who cancel appointments to help fill available openings. * Maintain a daily list of missed appointments and outstanding scheduling needs. * Assist with appointment confirm...

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