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IT Support Specialist

National Center for Urban Solutions • Youngstown, OH, US • published 2026-10-02 09:58:52.634035

Description

Description: THE IT SUPPORT SPECIALIST PROVIDES DAY\-TO\-DAY TECHNOLOGY SUPPORT ACROSS NCUS, AAMWA, NCUS TEC, AND AUS BY RESOLVING HARDWARE, SOFTWARE, CONNECTIVITY, ACCOUNT ACCESS, PRINTING, AUDIOVISUAL, AND MICROSOFT 365 ISSUES FOR STAFF, FACULTY, SCHOLARS, AND OTHER APPROVED USERS. THIS ROLE DELIVERS RESPONSIVE SUPPORT IN PERSON, BY PHONE, BY EMAIL, THROUGH REMOTE\-SUPPORT TOOLS, AND THROUGH MICROSOFT TEAMS WHILE MAINTAINING CLEAR TICKET DOCUMENTATION AND TIMELY COMMUNICATION WITH USERS. THE POSITION SUPPORTS DEVICE SETUP, DEPLOYMENT, MAINTENANCE, TROUBLESHOOTING, INVENTORY TRACKING, ASSET RECORD UPDATES, EQUIPMENT ORGANIZATION, AND BASIC TECHNOLOGY TRAINING. THE ROLE ALSO ASSISTS WITH APPROVED ACCOUNT, ACCESS, ONBOARDING, OFFBOARDING, PROCUREMENT, AND LIFECYCLE ACTIVITIES; DOCUMENTS RECURRING ISSUES; RECOMMENDS SERVICE IMPROVEMENTS; AND COLLABORATES WITH INTERNAL APPLICATION SPECIALISTS, THE IT MANAGER, AND EXTERNAL VENDORS TO ESCALATE AND RESOLVE MORE COMPLEX TECHNOLOGY NEEDS. **ESSENTIAL DUTIES AND RESPONSIBILITIES** **SERVICE DESK AND USER SUPPORT** * Receive, document, prioritize, troubleshoot, resolve, and close technology support tickets in accordance with established serv...

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