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Service Coordinator

National Power, LLC • Raleigh, NC, US • published 2026-11-09 07:00:06.312304

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Description

**Summary:** Under the general direction of and reporting to the Service Coordination Manager, and located in our Raleigh office, the Service Coordinator is primarily responsible for scheduling and dispatching workers, work crews, equipment, and service vehicles for installation, service, or emergency repairs rendered outside the place of business. **Essential Duties and Responsibilities:** Core duties and responsibilities include the following. Other duties may be assigned. * Schedules and dispatches workers, work crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications, and needs, using email and telephone. * Confer with customers to address questions, problems, and requests for service or equipment. Escalate to Service Operations or Field Service Manager as necessary. * Monitors personnel or equipment locations and utilization to coordinate service and schedules. * Receives or prepares work orders using Microsoft Dynamics 365 software. * Relays work orders, messages, and information to or from work crews, supervisors, and field inspectors using email and telephone. * Records and maintains files and records of customer request...


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