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Customer Solutions Specialist

Smiths Tubular Systems Laconia • Laconia, NH, US • published 2026-09-26 03:51:38.610569

Description

Description: **Summary** Under the general direction of the Customer Service Manager, the Customer Service Representative (Customer Solutions Specialist) serves as a tactical partner to customers by combining exceptional relationship management skills with data\-driven decision\-making. This role is responsible for managing customer orders, analyzing demand and scheduling requirements, resolving complex issues, and coordinating information across supply chain, manufacturing, sales, and procurement functions. The ideal candidate excels at building trusted customer relationships while leveraging data, reporting, and business insights to drive operational efficiency and customer satisfaction. Success in this position requires strong communication skills, technical aptitude, critical thinking, and the ability to identify trends and develop solutions that create value for both the customer and the organization. **Additional/Updated Essential Responsibilities** * Develop and maintain strong customer relationships through proactive communication and account management. * Analyze customer demand patterns, forecasts, inventory positions, and order trends to support business decisions. * Uti...

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