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Customer Service & Fulfillment Specialist

W&O Supply • Jacksonville, FL, US • published 2026-11-02 09:22:08.188321

Description

**Summary:** The Customer Service \& Fulfillment Specialist is the key point of contact in managing the customer relationship throughout the order management and fulfillment process primarily through proactive communication of order status and expectations and actively resolving customer technical and logistical issues. The Customer Service Specialist reviews incoming purchase orders and customer email communication in detail to facilitate the resolution of the customer inquiry either via distribution to the proper department(s) for processing or by taking ownership of the issue through resolution. **Responsibilities:** * Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary. * Serve as key point of contact in managing the customer relationship throughout the order management and fulfillment process * Navigate a shared email box, as well as customer portals, to find requests for quotes and enter new RFQ’s in D365\. * Navigate a shared email box, as well as customer portals, to find and download purchase orders. * Navigate a shared email box to distribute and/or respond to customer commun...

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