All jobs → Partner boards

Client Support Specialist II - Market Data Services

Intercontinental Exchange • Atlanta, GA, US • published 2026-10-01 15:58:16.235302

Description

Overview: **Work Hours: 9:00 am to 6:00 pm Eastern time** **Job Purpose** ICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front\-line support team focused on real\-time market data products. The ideal candidate will have a mix of strong technical skills and client facing experience. **Responsibilities** * Provide exceptional overall client experience to clients using time\-sensitive, mission critical applications * Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support * Thoroughly diagnose technical problems and communicate solutions to customers * Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests * Gain a deep understanding of ICE Data Services market data products, architecture, and customer base. * Work closely with product, development, and QA to serve as the voice of the customer internally and drive resolution of issues * Identify trends to address with the client or internally to improve cli...

Get jobs like this daily in Telegram: @careeri_bot