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Guest Service Specialist

Gravity Haus • Denver, CO, US • published 2026-09-25 15:51:32.251000

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Description

At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection. We’re looking for an energetic and guest\-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values. **Key Responsibilities** **Front Desk \& Guest Experience** * Greet every guest and member with warmth, enthusiasm, and genuine hospitality. * Handle all check\-ins, check\-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail. * Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly. * Coordinate pre\-arrival outreach and ensure VIP and special requests are prioritized. * Collaborate closely with the housekeeping, maintenance, and F\&B teams to ensure rooms and am...


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