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After-Sales Service Processing Specialist

None • Miami, FL, US • published 2026-09-24 22:03:54.952883

Description

**Company Overview** ESR Impact Systems is a manufacturer of high\-performance impact windows and doors, specializing in aluminum and glass systems for residential and commercial projects. **Position Summary** The **After\-Sales Service Processing Specialist** is responsible for managing the receipt, documentation, and follow\-up of after\-sales service requests, ensuring that each case contains all the necessary information and documentation for proper evaluation and subsequent coordination. This position serves as the **primary point of contact throughout the service processing process**, maintaining clear, professional, and timely communication with customers as well as with the different internal departments involved in each case. **Key Responsibilities** * Receive and process after\-sales service requests from customers. * Review, organize, and verify the documentation and information provided for each service case. * Ensure that each request contains all necessary information for evaluation and processing. * Follow up on open service requests and monitor their progress through completion. * Coordinate with internal departments to ensure the appropriate handling and resolution...

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