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Sr. Product Consultant

NASCO • Remote, US • published 2026-09-29 14:55:37.576176

Description

Overview: The Sr. Product Consultant leads complex, customer\-facing consulting engagements that help health plan customers realize measurable value from NASCO's product portfolio. Operating with a high degree of independence, this role owns engagement strategy from discovery through executive readout, translates ambiguous customer challenges into structured assessments and recommendations, and influences senior customer and internal stakeholders toward practical, value\-based decisions. The role applies payer domain expertise, servicing experience knowledge, data analysis, and approved AI\-enabled tools to identify patterns, quantify impact, accelerate insight generation, and improve consulting effectiveness while maintaining compliance with company policies, data governance standards, privacy requirements, and responsible AI practices. This role carries senior\-level ownership for servicing experience strategy, advising health plans on member and provider service operations, contact center transformation, omnichannel workflows, self\-service adoption, and technology\-enabled service modernization. The Sr. Product Consultant is expected to be credible with director\-level and exec...

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