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District Service Manager-Gulf Region

DOC Maintenance • Mobile, AL, US • published 2026-10-06 19:33:47.479834

Description

We have an exciting field opportunity! We have a leadership opening, a District Service Manager for the Gulf region, which includes Mississippi, Alabama, and Florida. This role is key to maintaining service level performance and driving profitability across the region. The DSM leads a remote team of Service Technicians, so strong leadership skills and comfort with technology are a must. Key Responsibilities: Schedule and route technicians to maintain high service levels across the region. Manage costs by optimizing routing, labor hours, parts usage, and trip efficiency. Monitor technician schedules, missed dispatches, and open work orders. Oversee parts returns, PMs, special projects, and escalations. Proactively manage unassigned work orders to meet customer SLAs. Ensure RMA compliance and follow up on any outstanding issues. Reconcile credit card expenses and partner with internal departments as needed. Host weekly district calls to provide updates and address team challenges. Conduct performance reviews and collaborate with HR on staffing needs. Provide occasional technical support, including weekend/after\-hours coverage (every 6–8 weeks). Qualifications: Previous supervisory o...

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