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Senior Field Service Specialist

Waters • San Francisco Bay Area, CA, US • published 2026-10-02 15:58:45.727201

Description

Overview: Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer\-focused professionals that are technical experts on Waters’ product suite. In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products. The Senior Field Service Specialist will provide on\-site support to our customers. In addition, the Field Service Specialist will follow our complaint handling process for Waters Clinical product offerings, ensuring a high level of compliance. **Waters Corporation is seeking a highly skilled, motivated and customer\-focused individual to join our Advanced Diagnostics Division in the Bay Area, CA.** Responsibilities: * Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, Informatics), primarily focused on LC/MS systems used for newborn screening applications * Establish and maintain effective relationships with external and internal customers ensuring their success * Manage customer expectations by communicating work performed and providing follow\-up plan if needed * Ensure customer...

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