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ACE Account Service Desk Specialist TIER 2

TEEMA • Ashburn, VA, US • published 2026-10-05 13:41:55.499015

Description

**ACE Account Service Desk Specialist II (Tier 2 Support)** *Primarily Remote \| Ashburn, VA / Orlando, FL / San Antonio, TX* *24/7 Rotating Shift Environment* Join a mission\-driven technical support team supporting the **Automated Commercial Environment (ACE)** — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. In this Tier 2 support role, you will provide advanced assistance to a large user community that includes government agencies, trade partners, importers, exporters, and customs personnel. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account\-related processes. Key responsibilities include supporting user enrollment, account activation, access management, and portal administration for both government and trade users. You’ll also assist with documentation updates, knowledge management contributions, urgent incident response, and ongoing platform training to maintain technical proficiency. This role is ideal for candidates who enjoy s...

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