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Customer Service Specialist - Full Time - Market Store

Belk • Charlotte, NC, US • published 2026-10-02 09:58:52.586051

Description

A Brief Overview The Customer Service Specialist delivers a positive customer experience by providing excellent service through building customer relationships, connecting customers with product, and creating memorable experiences. This role supports the team in driving sales and store key metric performance through leading customer checkout and service areas and promoting a friendly store environment that builds customer loyalty and satisfaction. The Customer Service Specialist supports the store during key coverage periods. This is an hourly position. What you will do Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics. Support the team in creating memorable store experiences through building genuine team, customer, and community relationships to foster loyalty and drive repeat business. Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience. Process transactions accurately and efficiently. Handle customer inquiries, returns, and resolve concerns with professionalism, promp...

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