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CalAIM Intake & Referral Specialist – Member Services

National Healthcare and Housing Advisors • Santa Ana, CA, US • published 2026-10-18 02:18:12.179726

Description

**OVERVIEW** NHHA is committed to employee well\-being and work\-life balance. This role supports the day\-to\-day operations of our call center, assisting members and community clients with intake, referrals, and connections to healthcare and social services. Duties may evolve to meet NHHA’s needs, but the primary purpose of this position is to provide compassionate, accurate, and timely support to members while ensuring smooth referral processes. **JOB SUMMARY** We are seeking a **detail\-oriented, empathetic, and proactive CalAIM Intake \& Referral Specialist** to manage intake calls, process referrals, and connect members to appropriate services. This role focuses on frontline support, accurate documentation, and effective coordination with nonprofit and community partners. **KEY RESPONSIBILITIES** **Intake \& Referral Management** * Receive and respond to incoming calls and messages from members seeking assistance. * Conduct member intake by gathering relevant information and verifying eligibility. * Triage and process referrals, ensuring clients are connected to the right services promptly. * Maintain accurate and timely documentation of member information, referral status, a...

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