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Night Auditor/Front Desk Clerk

Super 8 By Wyndham Altoona • Altoona, IA, US • published 2026-10-09 03:03:30.813750

Description

**Job Overview** We are seeking a dedicated and friendly Front Desk Agent to join our team at our hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check\-ins and check\-outs, handle reservations, and address any inquiries or concerns that guests may have. **Responsibilities** * Greet guests upon arrival with a warm and friendly demeanor. * Manage the check\-in and check\-out process efficiently. * Handle reservations, cancellations, and modifications through various phone systems. * Provide information about hotel services, local attractions, and answer guest inquiries. * Maintain accurate records of guest information and transactions. * Ensure the front desk area is clean, organized, and welcoming at all times. * Assist with guest relations to resolve any issues or complaints promptly. * Collaborate with other hotel departments to enhance guest experiences. * Uphold hotel policies and procedures while maintaining a high level of professional...

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