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Manager, Field Operations
Service Experts • Marietta, GA, US • published 2026-10-09 21:03:20.076314
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Welcome! The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors. **Key Responsibilities:** * Conduct strategic account review meetings with clients on total cost of ownership. * Provide direction for CSR’s and sub\-contractors to ensure we exceed customer expectations, meet contracted SLAs and commitments * Promptly address customer complaints to assure resolution and maintain long\-term relationships. * Provide technical direction and review of equipment tasking, repair proposals, and recommendations for unit repair and replacement. * Interview/vetting and selection of new subcontractors. * Monitor client territory coverage to ensure there are enough subcontractor coverage to meet client Service Level Agreements. * Manages and participates in Subcontractor business reviews to ensure Client/Engineering Excellence expectations are being met * Work closely with clients/subcontractors \& clients to ensure that we are meeting all performance standards an...
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