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IT Service Desk Specialist
Arkansas Department of Transportation • Little Rock, AR, US • published 2026-10-06 19:33:47.417839
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**Posting closes on 10/20/2026** The Information Technology Service Desk Specialist performs day\-to\-day operations of administrative and Tier 1 technical support job requirements that covers IT User Services Section responsibilities, policies and procedures. This position reports directly to the Section Manager. **Examples of Work** The following examples are intended only as illustrations of various types of work performed. No attempt is made to be exhaustive. Related, similar, or other logical duties are performed as assigned. The Department may require employees to perform functions beyond those contained in job descriptions. The Department may modify job descriptions based on Department needs. The Arkansas Department of Transportation is an "at will" employer. * Maintain current knowledge of technology and operational functions and procedures. * Provide support to users and be the first point of contact for all Tier 1 support issues through active participation in the IT Call Center. * Assist with the installation or troubleshooting of software and hardware, as needed. * Assist in technology projects and their needed components. * Provide operational assistance to end\-users ...
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