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Documentation Coordinator - Audit Management

Convatec • Waukesha, WI, US • published 2026-10-02 03:58:27.839568

Description

Customer Care includes post\-sale technical and/or non\-technical customer service and support across multiple sub\-families for business and/or end\-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: * Call center\-based customer support in response to a high volume of low complexity inquiries * Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk\-in customer service facility including: * Acting as liaison between customers, production and distribution departments related to specific customer orders * Providing technical and non\-technical customer support in a walk\-in service center Requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. May require the following proficiency: • Works under moderate supervision. • Problems are typically of a routine nature but may at times require interpretation or deviat...

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