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Dispatch and Customer Service Manager

PLA Family of Companies • Salinas, CA, US • published 2026-10-10 09:03:13.319879

Description

**Job Summary** --------------- PLA Family of Companies is seeking an experienced and highly organized **Dispatch and Customer Service Manager** to coordinate daily dispatch operations while ensuring an exceptional customer experience. This position serves as a vital connection between customers, drivers, warehouse operations, and facility leadership to ensure efficient transportation scheduling, accurate order processing, and timely deliveries. The ideal candidate is a proactive problem\-solver who thrives in a fast\-paced environment, builds strong customer relationships, and takes ownership of service challenges from start to finish. This hands\-on role requires excellent communication, organizational, and decision\-making skills to balance customer needs with operational efficiency while supporting the company's commitment to safety, service excellence, and continuous improvement. **About the Company** --------------------- Founded in 1989 and headquartered in Dallas, Texas, PLA Family of Companies is a leading national supply chain solutions provider specializing in Pallet Management Services, Third\-Party Logistics (3PL), Reverse Logistics, and Freight Brokerage \& Transporta...

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