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Customer Service Specialist

Transwest Inc • Denver, CO, US • published 2026-09-30 01:58:36.348219

Description

Description: **The Position:** The Customer Service Specialist serves as a primary point of contact for customers, vendors, and lease representatives throughout the life of an equipment finance contract. This role is responsible for resolving customer inquiries, processing account\-related requests, and delivering exceptional service across multiple communication channels, including phone, email, and internal systems. The ideal candidate is customer\-focused, detail\-oriented, and capable of managing a high volume of requests in a fast\-paced environment. Success in this role is measured by customer satisfaction, response times, inquiry resolution, call handling efficiency, and adherence to departmental service standards. **Empowerment:** The individual in this role is empowered to take ownership of customer inquiries and account requests from initial contact through resolution. This position is trusted to make informed decisions within established guidelines while collaborating with internal departments to deliver a positive customer experience. **We Offer A Full Benefits Package For Eligible Employees Including:** * Medical, Dental, and Vision Insurance * Life (Voluntary and Empl...

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