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Tier 1 PT Business Services Specialist

CAMPBELL CLINIC PC • Crossville, TN, US • published 2026-11-13 00:59:52.777035

Description

**POSITION SUMMARY** Provides excellent customer service related to scheduling patient care. Serves as an effective liaison for communication between patients and staff. **ESSENTIAL FUNCTIONS** ======================= **Essential Functions Statement(s)** * Schedules appointments related to physical therapy (walk\-in and via phone) * Manages phone system and assists Physical Therapist in taking messages * Greets visitors and patients to determine their needs and directs them accordingly * Administers and enters patient intake forms * Communicates with patients regarding insurance coverage and financial responsibility * Collects co\-pay, co\-insurance and other balances owed on account * Prints billing slip for Physical Therapist to mark services performed * Schedules follow\-up appointments and cancels patient appointments due to no show * Enters charges and reconciles payments * Manages buckets in Athena and ensures that claims are in drop status at charge entry * Maintains cash drawer for making changes and balances it daily * Verifies that all billing slips are submitted at the end of the day * Serves as a liaison between the Business Office and Physical Therapy to ensure eligibi...

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