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Family Services Specialist II (Intake)
Henrico County General Government • VA, US • published 2026-11-09 19:00:02.175305
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Provides professional case management services for children, adults and families in the foster care and/or adoption unit; exercises independent judgment and initiative and is thoroughly familiar with agency standards, policies and functions as well as the full range of community resources; performs other duties as assigned. The Family Services Specialist II in the intake team is an in\-office position and is a first point of contact with the public providing intake services for Adult Protective Services (APS), Child Protective Services (CPS), Adult \& Child Screenings and Information \& Referral. The person in this position must possess strong customer services skills, communicate professionally and efficiently verbally and in writing and make quick and accurate decisions. APS \& CPS Intake: * Receive reports on hotline, in writing and in person \& enter into OASIS \& PeerPlace. * Use SDM intake tool (CPS) \& guidance to make validity, track and response time decisions. * Send case alerts \& other required notifications. Adult \& Child Screenings * Gather needed information to screen for placement in nursing homes, assisted living facilities and community\-based care. Prevention In...
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