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IT Service Desk Specialist II

Renuity • Charlotte, NC, US • published 2026-10-23 02:05:07.150027

Description

**Renuity** is looking for a **IT Service Desk Specialist II** to join our team! The IT Service Desk Specialist II is a key member of the Renuity Service Desk team, responsible for delivering entry\-level to intermediate\-level support to end users across the enterprise. This role is essential in assisting various divisions and geographic locations with their IT\-related inquiries and issues. The IT Service Desk Specialist II will work closely with users to diagnose and resolve technical issues, ensuring high customer satisfaction. **What You'll Do:** Exceptional Customer Service * Deliver the highest level of exceptional customer service throughout every customer interaction * Respond promptly to service requests and incidents, ensuring timely and effective resolution Problem Determination and Resolution * Conduct initial problem diagnosis, providing accurate troubleshooting for incidents and service requests related to supported software, hardware, and technology infrastructure Information Collection and Communication * Gather relevant information using organizational tools, customer conversations, and support tools * Communicate with customers through various channels (phone, em...

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