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Customer Service Rep

SRS Distribution • Attleboro, MA, US • published 2026-09-30 07:58:48.839397

Description

**Position Purpose:** The primary function of Inside Sales is to provide product knowledge on building materials including drywall, insulation, metal studs for drywall, ceiling systems, stucco, construction tools, construction safety items, drywall compound, and accessories for the drywall industry. **Key Responsibilities:** * Taking orders at the sales counter and over the phone. * Building relationships with customers. * Ability to use company computer system to enter orders. * Complete sales orders and tender cash sales. * Develop product knowledge to assist customers with purchases. * Collaborate with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches. * Overcome objections of prospective customers. * Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports. **Direct Manager/Direct Reports:** * Reports to the Inside Sales Supervisor/Manager, Sales Manager, Customer Service Supervisor, Showroom Manager, and/or Branch/Area Manager **Travel Requirements:** * N/A **Physical Requirements:** * Must be able to remain in stationary position in an office environment: 50% * Will ...

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