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Principal Software Engineer, Customer Tech

Wayfair • Mountain View, CA, US • published 2026-09-25 15:51:32.185618

Description

**Location**: Mountain View, CA, Seattle, WA, or Boston, MA (Hybrid \- this role requires being in\-office 3 days per week in one of these locations) Wayfair’s Customer Tech organization is the product and engineering engine behind how tens of millions of customers discover, evaluate, personalize, and purchase for the home across web and app. Customer Tech teams own the end\-to\-end consumer experience from the first moment of inspiration through purchase and beyond. Customer Tech is accountable for the strategies, systems, and design craft that determine whether Wayfair is the destination customers return to. We’re hiring a Principal Software Engineer to drive cross\-domain and end to end technical leadership across the org \- operating at the intersection of large\-scale distributed systems, native app, web and platform infrastructure, and rapid AI adoption. You will set multi\-year architecture strategies, simplify ambiguous problem spaces, and guide engineering teams around a cohesive technical vision to ensure Wayfair builds scalable, performant, and reliable experiences for millions of users. **The Opportunity** Customer Tech is organized into four superpods: Growth, Discover...

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