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Customer Service Specialist

McGas Propane • Sturgis, SD, US • published 2026-11-09 07:00:06.281331

Description

Position Summary McGas is seeking a dependable and organized Customer Service Specialist to support daily customer service and office operations. This role serves as an important point of contact for customers, helping ensure questions and concerns are handled accurately, courteously, and professionally. The ideal candidate communicates clearly, uses sound judgment, stays organized when priorities change, and takes initiative to see tasks through to completion. The Customer Service Specialist reports to the Office Manager. Key Responsibilities · Answer incoming customer calls promptly and professionally, maintaining a courteous and helpful manner. · Listen carefully to customer questions and concerns, determine the appropriate next steps, and provide accurate information within the scope of the role. · Assist customers with billing\-related questions by reviewing information carefully and communicating clearly. · Use tact, patience, and good judgment when responding to concerns or situations that require additional attention. · Follow direction from the Office Manager and work independently to complete assigned responsibilities. Qualifications and Skills · Strong organizational ski...

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