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Patient Service Specialist

Cleveland Clinic • Cleveland, OH, US • published 2026-10-13 02:25:37.156106

Description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient\-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from phone triage, registration, insurance eligibility and collecting co\-payments to self\-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic. **A caregiver in this position works days remotely from 8:00 a.m. – 5:00 p.m.** A caregiver who excels in this role will: * Provide a comprehensive, proactive and “Patients First” experience for patients and visitors. * Investigate, triage and resolve patient issues using the established HEART model. * Create a we...

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