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Front Desk Agent/Night Auditor
Holiday Inn • El Paso, TX, US • published 2026-11-09 07:00:06.272611
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Holiday Inn El Paso Airport is seeking a dependable, professional, and versatile Front Desk Agent / Night Auditor to join our team. This is a cross\-trained position requiring the employee to work a rotating schedule consisting of: * **2 days per week:** Front Desk AM or PM shifts. * **2 days per week:** Overnight Night Audit shifts. The successful candidate must be comfortable working both front desk operations and overnight audit procedures. Flexibility, reliability, and strong communication skills are essential. Front Desk Responsibilities * Welcome guests and provide professional check\-in and check\-out services. * Process reservations, payments, and guest folios accurately. * Answer incoming calls and assist with guest requests. * Handle guest complaints professionally. * Maintain accurate reservation and guest information. * Communicate important information between shifts and departments. * Follow IHG brand standards and hotel procedures. Night Audit Responsibilities * Complete nightly hotel audit procedures. * Verify room charges, taxes, payments, and adjustments. * Balance daily revenue and cashier transactions. * Review occupancy, arrivals, departures, and financial repo...
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