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Loan Services Specialist

None • Rowland Heights, CA, US • published 2026-10-08 09:03:35.764747

Description

**POSITION SUMMARY****:** Responsible for processing and completing general functions within loan services, including but not limited to closing/boarding loans, processing advances, applying payments, completing rate changes/setting, and loan maintenance. **ESSENTIAL FUNCTIONS****:** **Servicing** ***(100%)*** * Board new loans and maintain accurate loan records on servicing system. * Process loan payments, loan payoffs, loan disbursements, escrows (e.g. insurance and taxes), loan transfers and annual statements (1098\). * Provides customer service and resolution to customer inquiries and complaints. * Process demand payoff, verification of mortgage requests and payment history requests. * Prepare reconveyance documents confirming completeness and accuracy of payoff amount received. * Reviews and monitors taxes and insurance policies for adequate coverage and delinquencies. * Setup initial escrow accounts and perform maintenance on payment schedules, billing schedules, escrow records, etc. as required. * Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts. * Review, route, and process mail items, received. **OTHER RESPONSIBILITI...

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