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AI-Enabled Service Desk Manager

V2X • Remote, US • published 2026-09-27 09:51:17.711906

Description

Overview: **About Us** Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4\.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities: **What You'll Do** * The AI\-Enabled Service Desk Manager leads the daily operations and continuous improvement of the enterprise IT Service Desk, serving as the operational bridge between human support technicians and intelligent automation workflows. This role ensures high\-quality technical support while optimizing IT service delivery through agentic AI, self\-service capabilities, and platform integrations. Operating within an AI\-First IT model, this manager will build toward a self\-adapting support environment where automated systems dynamically resolve end\-user issues, allowing human technicians to focus on complex escalations and continuous service improvement. **Scope of...

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